Privacy Policy

We may collect the following categories of information:

• Personal Information: Name, email address, phone number, and other contact details you provide.
• Account Information: Business name, preferences, and login credentials.
• Usage Data: IP address, browser type, pages visited, device details, and session activity.
• Voice/Chat Data: Audio recordings, transcripts, and interactions generated through AI agents.
• Customer Content: Prompts, uploaded files, and AI-generated outputs.
• Communication Information: Phone numbers and consent preferences related to SMS, calls, or notifications.

We process your information to:

• Provide, operate, and improve the Platform
• Authenticate users and manage accounts
• Personalize user experiences and service quality
• Communicate with you—including via email, SMS, or voice—for support, service updates, or limited promotions
• Monitor, detect, and prevent fraud or abuse
• Train and optimize AI models for service improvement

By providing a phone number or otherwise interacting with our Platform, you consent to receive text messages (SMS/MMS), automated calls, and electronic notifications from Voka AI. These may include:

• Account alerts, verification codes, and transactional updates
• Customer support follow-ups
• Service or feature announcements
• Occasional promotional or educational messages

SMS Data Protection: Your mobile information and SMS opt-in consent will not be sold or shared with third parties for promotional or marketing purposes. All personally identifiable information collected during SMS signup, including phone number and name, is used exclusively for delivering account notifications, support messages, and service updates from Voka AI. We may share your phone number only with service providers necessary to deliver SMS messages on our behalf, such as telecommunications carriers and messaging platforms. These vendors are contractually prohibited from using your information for any purpose other than message delivery.

Where applicable, processing is based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests (e.g., service improvement or security)

We share information only as necessary:

• With trusted third-party vendors and Sub-Processors
• With authorities when legally required
• In business transactions (e.g., merger, sale, or acquisition)
• With your consent or direction (e.g., integrations)

We do not sell personal data.

Data may be processed on servers located outside your country of residence. We rely on Standard Contractual Clauses (SCCs) and equivalent safeguards for such transfers.

We retain personal data only as long as needed for the purposes described or as required by law. Call or chat recordings are generally stored for 30 days unless extended for legitimate business, legal, or compliance purposes.

You may have the right to:

• Access, correct, or delete your data
• Request restriction or portability
• Withdraw consent or object to processing

To exercise these rights, contact [email protected].

We employ administrative, technical, and physical measures—such as encryption, role-based access controls, and continuous monitoring—to protect your information.

We use cookies and similar tools for functionality, analytics, and performance. You can adjust preferences via your browser settings. Some features may not function without essential cookies.

Our Platform is not directed to children under 13 (or 16 where applicable), and we do not knowingly collect data from them.

We may modify this Privacy Policy periodically. Material changes will be announced by email or in-app notice.

For questions or requests, contact: